FNB is quick to put you on credit bureau for late payment but lack sense of urgency to update after payment.

FNB has no business putting their customers first, it’s always about them. This bank is very quick to put you on credit bureau but when it’s time to update their system, they are slow and don’t bother. I took a loan last year and paid it up, even though I was in arrears due to unforeseen circumstances and I received a settlement letter. Tried to apply for vehicle finance with Wesbank but it was declined. I’m currently moving to Nedbank Young Professional Bundle and I’m in the process of applying for vehicle finance. But I can’t get approval cause of an amount of R319 that popped up on the system saying it’s a loan from FNB. When I call their departments, I get taken from pillar to post, they can’t trace that money on the system and they also can’t close. I asked them to debit it immediately but they still didn’t allow that because seems I don’t owe anything. Why can’t they trace it? How is this my problem? When you need answers no one is there to provide them but they also can’t remove it on the system cause it doesn’t appear. My banker from nedbank is really working hard to get approval but FNB and their poor sense of urgency just keeps getting in the way. I can’t wait to close my account with FNB end of the month. I’ve banked with them for over 10 years and they are constantly failing to do the right thing. ALWAYS QUICK TO PUT YOU ON CREDIT BUREAU BUT LACK URGENCY WHEN ITS TIME TO UPDATE THEIR SYSTEM !!