FNB IS PROTECTING ******* WHO STOLE MY MONEY

on the 30 an unknown company deducted money from my account when I tried to reverse it I was told by FNB they can't reverse it as the company locked my debit the is nothing they can do for me I call their customer service n I was allocated miss winnie maisela and david mntambo to help me.shemiss maisela send me a despute form to complete and I completed it n faxed it she later claimed she didn't get my form I must email it to her I did it more than 4 times every time I send it I get an automated email acknowledging reserving my email later she would send me an automated email claiming she never reversed it as for mr mntambo David he only called me once n checked my account and said he can see on my account they are no authorized debits and he ca n see the money that was debited and the company that debited it is not registered as my debit he will find out and call me then he dissapired I fill like FNB is PROTECTING this company and they are not helping me at all .no communication at all from their side only hidding behind their automated emails that u can't even respond or get explanation and the dispute form they are all hidding behind I completed it even at the branch I don't what they want from me