FNB is Protecting their ******** clients

So I was ****med 2 weeks ago by an FNB Business account holder. I called them first before the transaction to find out if everything is legit and they could not tell me anything which was fine. I got a case number from the Police station and went to FNB but they don't want to give me any info instead saying they need to speak to their ******** client before my money which is R71950 can be returned. I have also provided all the evidence. I'd like some feedback before I proceed to take this case further with FNB harbouring ********s and possibly money launderers. FNB is all about report *****ulent activity and report suspicious transactions immediately but when we do they do nothing about it.