FNB Is Protecting A ********** Staff Member

A few weeks back, on the 20th of January 2021. I logged a complaint with the customer care department regarding ******** access to my banking profile by one of their ***** department stuff, for their personal gain. I never received any feedback till I had to call in and ask about the status of the query, it took me 4 weeks to receive the feedback out of the 7-14 promised working days. I received a call from Primrose from the C.A.R.E department on Thursday, the 18th of February 2021 saying that there is no wrongdoing on my profile/accounts and there is nothing that FNB can do further to assist in this matter.

My complaint was about ******** access to my banking profile/accounts, which is a serious wrongdoing on its own since I never contacted the bank, reported any ***** nor was my profile or any of my FNB bank accounts under investigation. My worry here is that my information is compromised and the bank is willing to let go of the fact that their stuff violated the POPI act. I am now puzzled as I do not know whether to move my banking to another institution, let go of my 6 years of joyful banking experience with FNB since I no longer feel safe and have been compromised.

https://www.hellopeter.com/first-national-bank/reviews/fnb-is-protecting-a-**********-staff-***