FNB is protecting a ********** staff member

I made an enquiry on Wednesday, the 20th of January 2021 regarding an FNB staff from their ***** Department who **********ly has access to my banking profile on the banks side. I got a reply saying that feedback will be provided within 48 hours which never happened. I kept calling the enquiries lines ***, *** and *** in which they kept transferring me from pillar to post. I want to find out whether they are protecting their staff member or if this is how they operate when we report ******* cases.