FNB IS PROFITING FROM DEBIT ORDER *****
I am an FNB client & I've had nothing but praise for them-until today. An unauthorised debit order was made to my account. I called FNB to find out what this debit order is, I was told it's for ABSA Ltd South Africa ***. I told the assistant that I don't have any debit orders whatsoever. The assistant walk me through the process to cancel it, which I did over the phone & I was told I would be CHARGED R5. I asked to cease and deceased all future unauthorised debit orders & FNB told me, they are unable to prevent unauthorised debit orders & I must contact the ********** & ask them to stop debiting my account. Let me get this right: I MUST ASK A CRIME SYNDICATE TO STOP *****ING FROM ME? Jeez, thanks for nothing FNB, (needless to say I did call *** & the number does not exist-surprise!<br> <br> I did my own investigating & found out that this is a common crime. There are only 2 people who have my banking details, a family member & my employer. The only other link is FNB. Which reminded me, I went to an FNB branch a few weeks ago to set up a 2nd account, which may have exposed me to the crime. MILLIONS ARE BEING ****** & THE BANK IS GETTING A CUT of the profits, coincidence?<br>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 863028.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 863028.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
