FNB is pathetic

What an awful experience with FNB. It's been three weeks of toing and froing trying to reverse a payment that went through my business account. FNB should decide if they are a digital bank like Tyme Bank or not. Because when you go to their branches, they send you to the app, the app doesn't do everything, when you call the call center they send you back to the branch, a simple reversal of the payment. How hard can this be?????

Listen, if you were thinking of opening an account with FNB, think again.

I spoke to the following people who were clueless at what they're doing: Abdul Brown(I don't even think this is his real name) - worst consultant ever. Rude, impatient. Overall ****** if you ask me. Mohamed Flusk, tried to help, but still, he can only escalate the ****** thing. He said I should call the following day, then the following day he was off.