FNB is pathetic!!!!

Most pathetic service from FNB and its staff. I often hear people complain about their service and today I have experienced this myself!!! I called and spoke to a Peter who is referred to as a manager. He then tells me there is a hold on my account - due to outstanding documents. Who was informed of this?? I have had this account since 2014 and have never been requested such since I opened the account. He says that I was emailed and a text was sent - my question - why don’t you call me to inform me of such?? Instead of just putting a hold on my account?? Also, surely you need to give me time to get to a bank and submit these. He says he can only assist me tomorrow. That’s if My kids and I will survive tonight without any food during a power outage I am now sitting in the dark with my children and can’t order supper for them due to this nonsense. I AM definitely switching banks. FNB can miss me with their bull ****. How can we help you my foot!!!!