FNB is pathetic

Im really getting fed up with FNB and all their problems-I have a savings account that i do not use at all.I received an sms the other day to say that i need to deposit R5- into the account. I sms'd rjacobs at FNB and asked to please close the account as im not using it-He states that i need to go into the branch to close it.. I work in a call centre so i cannot phone or just leave to go to the Branch-Yesterday i went to menlyn branch to close the account.The guy that helped me told me that i cannot close the account at their branch. i can only close it at olympus??? I work close to menlyn so whyyy do i need to drive around to get my stuff fixed? I also wanted to know if i could get another card with a tap and go or with my name and not even that could be done!!! Im so fed up with FNB that im really considering to move to a different bank!