CV
Charlene V

1 reviews | Active since Jul 2016

03 Jul 2016, 15:48

FNB IS PATHETIC

<p>So I decided to switch banks from Capitec to FNB. I requested 4 phone backs online but nobody phoned me back until I eventually phoned them and opened the account telephonically. All went good until they switched my debit orders before my account was active! My debit orders needs to go off the 1st of every month, so on the 1st I phoned them and raised a complain and asked the consultant how they can work like that. She rep**** with "I don't have an answer for you"!!!! I was so mad. And to top it all I received my card that previous day and phoned to activate it and that same lady told me she can't activate it without documentation. I now, suddenly had to.go into a branch and phone all my companies to change back my banking details for my debit orders to go off!!! I'm so disappointed and honestly not going to just leave it there.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jul 2016, 08:34
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 955657.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)