FNB is not updating my credit profiles, consistently nor correctly.

Item: FNB (First National Bank)
Rating: 1
Author: Christopher P

I had a FNB revolving loan, which was being collected by Blake and Associates. I settled the amount as per their quotation thereof and I received my paid up letter after making a fuss about it.

FNB is not updating my credit profile accordingly and it is all over the place?

at XDS its correctly updated. Whilst at Transunion it shows a balance still due, Compuscan shows ??? and then nothing was even updated at Experian for longer than a month? (I just called them and they referred me back to FNB again??)

I have contacted both and I just get sent from pillar to post?

why is it, that at one credit bureau shows something different to the rest??

FNB should be sending the same instruction to the various credit bureau's ??

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

19 Sept 2018, 11:47

Good day Christopher,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply19 Sept 2018, 11:47

Official

Good day Christopher,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Christopher P's updateReviewer Update

19 Sept 2018, 18:37

Update: XDS (was updated already). Experian (updated on the 19/09/2018, 17:31 with the date of update being 17th of September). Thank you. Compuscan and Transunion remains incorrect and needs to be updated.

Christopher P's update19 Sept 2018, 18:37

Reviewer Update

FNB (First National Bank)'s replyOfficial

20 Sept 2018, 11:10

Good day Christopher,

Thank you for your posting.

I have reviewed your complaint and noted that a request has been sent to Compuscan as well as TransUnion to update their records. Please allow for 7 – 21 business days for this to be amended.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply20 Sept 2018, 11:10

Official

Good day Christopher,

Thank you for your posting.

I have reviewed your complaint and noted that a request has been sent to Compuscan as well as TransUnion to update their records. Please allow for 7 – 21 business days for this to be amended.

Regards,

Hello Peter Complaints Team

*** (option one)