FnB is not to be trusted

I must say that I am disappointed with the service that I received from FnB. I called in on the 20th of December to request a settlement amount on a loan that I have with them and was advised that it would take 48hrs for me to receive the settlement, 48hrs later still no settlement.

I then called again and had to wait for the 48hrs I eventually received the settlement but to my surprise, the ID number on that letter was incorrect and belonged to someone else. Now, this has made me question if FNB is even POPI compliment if they are able to just send letters with other people's ID numbers on them.

Eventually, I was sent the settlement letter with my details and I settled the account on the 31st of December. I am now struggling to get a paid-up letter.

I called FnB on the 6th of January to ask for the account to be closed and to get my paid-up letter. I was told it would take 36 working hours till this day I have not received anything from FNB. Today I called the call center and was sent from pillar to post.

I must say I am not happy with your service and the fact that your staff is so reckless in just sending out letters with other people's ID numbers.

Please can I have my paid-up letter and can you also ensure that the account is closed?