FNB is not there to help

I am a bussiness account holder, I've had to change my Bussiness name and offcourse my Bank Confirmation letter needs to be updated.

First i went in to the bank at Fountains Mall Jeffreys Bay but they unfortunatly cannot assist and advised that i must phone the number on my card and they will assist.

So I phone the number and they send me an email where i must reply with the cipc docs and they will assist.

3 weeks later still nothing, I've sent a follow up mail but no intrest.

This is not my first headache with FNB, the service is getting worse every time i have to work with them but my financial history is there so im stuck with a bank that just does not care.