FNB is not sincere in its promises to resolve HelloPeter complaints.

Even after promises, a simple query has not been answered even after a complaint to HelloPeter. My major complaint was that hearing impaired clients do not have an alternative to voice calls. I cannot communicate by telephone because I am deaf. The response to the complaint was to phone me! The enquiry I have is a simple one for information about travel insurance paid by FNB credit card. It has been "escalated" (whatever that means) but no response or information has been forthcoming. FNB does not seem to understand or care about the needs of hearing disabled clients.