FNB is not serious

<p>FNB is just not good. I went to Table view branch in Cape Town. Ooops they were contructing a beautiful office space. It is a good thing and yes - we need a better looking environment. I was told to go to Montague gardens branch to be assisted. I got the disappointment of my story. I was given waiting tme of 59 minutes which is an hour. Its surprising how you have more clients but you fail to service them. Is it justified really to wait for 59 minutes just for a bank statement? I also got customer number 148 but people who came after me left because my card number could not be picked due to system error. Why do you invest in technology that you cant manage. There were 3 customer services reps waiting at the door. So conjested but yet could not assist me to get a ticket. Then I went to this consultant to assist me who was so rude and I tried to speak but she was quiet as if its her moms bank. Where do you recruit such. Where did you learn about banking customer service you FNB. Let me tell you that I have been with you since 2006 but I am leaving you now. You even refused to give me a crediti card which I got a few days later from NEDBANK. Thank you for the 11 years of frustration FNB.</p> <p> </p>