FNB is Not Safe

Truly ironic but i need to share my story nonetheless Our money is not safe with this bank, lost my business card lastyear 03 June and i blocked it the next day, took me time to apply for a new one which i eventually did, then boom on the 26/01/2024 im seeing unauthorised toll gate transactions on my account and i immediately called ***** line, i was told this transactions were made with my previous card, i nearly fainted as i asked the consultant how is that possible cause my card is at home I don’t usually carry it around and since i had blocked that old card how is it possible it can still work? How can a new card be granted while the old one would still be working even after blocking it? I am seriously torn apart to think so much money has gone out of my account without my consent, the way i trusted fnb especially with their high profile technology i’m still in disbelief that this transpired, i am told to wait 7 days for the investigation, what is there to wait for? The bank should do the investigation but immediately refund all my money back since this is not anyone’s fault but the bank itself, if there was a loophole then they should’ve seen it earlier and tightened the security system unless it’s an inside job or something, this is totally unacceptable and unexplainable, we thought capitec was not safe but it way better than FNB, i am definitely moving all my accounts from this bank and i am definitely taking this further so much money invested in vain, i work with clients i need to deliver services i cannot wait for 7 days for God knows what and how do i deliver without money you were supposed to protect?i am taking the legal route as well, something is definitely not adding up with this bank, the world needs to know such things are happening we cant keep protecting an image that doesn’t protect us as clients yet they charge tremendous prices every day every hour on our accounts!!!

FNB Case #***. ***** case acknowledged. Case will now be assigned to an investigator. Your ***** case is important to us.

I am livid!!!