1 reviews | Active since Nov 2009
FNB is not protecting me as a customer
So, apart from these unauthorized debit orders, Now FNB allowed someone to transact with my card and charge for for that, Below are the transactions i know nothing about, i need my money back. I cant even reverse the unauthorized debit. This is really really tiring.
Unauthorized debit that i cant reverse 31 Aug 2018 TALARABIAN ********** 039908 119.00
Unauthorized transactions that i cant reverse Type DEMAND DEPOSIT 1. Transaction Details Description One 19.50 OLDIESSOUND.C 412752*8505 20 SEP Description Two ********** ********** ********** 31 000000 S V 903738 00 ********** Transaction Amount 294.41 Service Fee 0.00 Authorisation Date 20 Sep 2018 Effective Date 22 Sep 2018 Post Date 22 Sep 2018 Current Balance -366.80 Cash Amount 0.00 Original Currency Amount 19.50 ENC Amount 0.00 ENC Days ********** 000000 Cleared 0
2. Transaction Details Description One DECLINED PURCH TRA 412752*8505 Description Two Transaction Amount 8.50 Service Fee 0.00 Authorisation Date 23 Sep 2018 Effective Date 22 Sep 2018 Post Date 22 Sep 2018 Current Balance -72.39 Cash Amount 0.00 Original Currency Amount 8.50 ENC Amount 0.00 ENC Days ********** 000000 Cleared 0
3. 25 Sep 2018 #ITEM PAID NO FUNDS 1 ITEMS ON 18/09/ 1 ITEMS ON 18/09/22 0.00 -72.00
Good day Nobuhle,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Nobuhle,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
