NK
Nobuhle K

1 reviews | Active since Nov 2009

26 Sept 2018, 07:35

FNB is not protecting me as a customer

So, apart from these unauthorized debit orders, Now FNB allowed someone to transact with my card and charge for for that, Below are the transactions i know nothing about, i need my money back. I cant even reverse the unauthorized debit. This is really really tiring.

Unauthorized debit that i cant reverse 31 Aug 2018 TALARABIAN ********** 039908 119.00

Unauthorized transactions that i cant reverse Type DEMAND DEPOSIT 1. Transaction Details Description One 19.50 OLDIESSOUND.C 412752*8505 20 SEP Description Two ********** ********** ********** 31 000000 S V 903738 00 ********** Transaction Amount 294.41 Service Fee 0.00 Authorisation Date 20 Sep 2018 Effective Date 22 Sep 2018 Post Date 22 Sep 2018 Current Balance -366.80 Cash Amount 0.00 Original Currency Amount 19.50 ENC Amount 0.00 ENC Days ********** 000000 Cleared 0

2. Transaction Details Description One DECLINED PURCH TRA 412752*8505 Description Two Transaction Amount 8.50 Service Fee 0.00 Authorisation Date 23 Sep 2018 Effective Date 22 Sep 2018 Post Date 22 Sep 2018 Current Balance -72.39 Cash Amount 0.00 Original Currency Amount 8.50 ENC Amount 0.00 ENC Days ********** 000000 Cleared 0

3. 25 Sep 2018 #ITEM PAID NO FUNDS 1 ITEMS ON 18/09/ 1 ITEMS ON 18/09/22 0.00 -72.00

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Sept 2018, 09:13
Official

Good day Nobuhle,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

NK
Nobuhle K's update19 Oct 2018, 07:16
Reviewer Update
Im still waiting for my money that was taken **********ly to be reversed into my account. No one is giving me any update.