FNB is not interested in customer service

So given the fact that I posted close to 20 hello peter complaints and the last one was the first one that was handled correctly I called and spoke to Zenolia Thompson. I explained my horrible journey with FNB and ask that she refer me to someone at card division to assist me with my query for a interest rate review. I told her I called earlier and was referred to my private banker and was told I cannot request this myself as it will take a very long time. I told her I want to do this myself as my private banker has already submitted this request months ago to the card division and they have ignored them.

She told me "oh sorry you at complaints. I can only log a complaint" She then got very aggro when I ask her so FNB do only react once you start complaining and told me to go ahead and log another hello peter complaint.