FNB is not interested in assisting customers at all...

I have now tried to process a small payment on the FNB App to my Standard Bank Credit Card Account twice. The value of this payment is R24 and both times I selected Pay & Clear Now but then, even though the app gives all indications that the payment is processed, nothing happens: nothing on my Cheque Account, from where I process the payment, and nothing on the Standard Bank Credit Card, and it's now more than a day later - for Pay & Clear Now...

Then: trying to communicate this to FNB via Chat online, the only feedback I get is the payment failed bacause my device is not verified. This is the same device I've used to pay the same recipient for just shy of 12 months now, monthly, with the same FNB App, so no, it's not that - the device is most definitely verified, and their own website confirms this.

Then: once they get this, they refuse to help me in ANY WAY as the device I'm chatting to them on is not verified... This is my work laptop, which I do not want to verify for obvious reasons, and their website doesn't offer an option to verify any device other than a mobile device - so I can't verify it even if I want to.

This is very close to the worst service I have ever received from any provider, FNB you need to do better!