FNB IS NOT HELPFUL NO MATTER THE SITUATION

We have a home loan with FNB. I do not have a challenge paying it. But Now i have found a great job offer in a different Province and My Husband and I are not planning to sell the house because its our Main home. Because the job is in the different province i need to find a rental in that province and a school for my daughter. Rental requires deposit and 1st rent and My daughter school requires registration,1st month school fees and new school uniform. Because this happened quickly, i then contacted Fnb on the 11 April to find out how they can help me because i need a 2months payment holiday for April and May on my bond to avoid making loans to provide for the above mentioned things and also moving. FNB did not get back to me, i send follow up email on Monday and Tuesday with no response from FNB. On wednesday i called fnb ,after being transferred around many times then i was sent a Payment arrangement form to complete. Surprisingly today i get a different kind of forms from different email. I dont understand whats difficult with attending the email i send yesterday with a form and requested documents. FNB its a pain itself, but i have been bearing with their unhelpful behaviours for years. You are a person to them when you take multiple loans, but when you say i dont wnat an extra loan i need a payment holiday they dont revert to your emails. They confuse you more by sending you different forms from different departments. I dont want extra loan hence i ask for a payment holiday for two months to cover for my mini relocation needs. I dont want them to debit for a bond this Month and Next Month hence i contacted them earlier but it seems like they only assists people who wants to increase their debts. I dont want to change my account number for my salary and allow the bond to bounce because it will mess up my credit record, but it looks like FNB prefers that. This bank is really not helpful at this moment im only reliable for their online convenience ,but its not helping me in serious life situations. My account is not in arrears ,but when you request rate review its a problem, when you request payment holiday its a problem. What is it that FNB does to assist their clients maar.