FNB is not gear up to support SMMEs

I used to be FNB's No.1 fan. They used to be extremely innovative and responsive. When I needed a business account last month, without a doubt, I picked FNB. At first, I was so surprised with FNB that I can open a business account over the phone. The consultant from the \Business Account Helpline"was so friendly and emphasised how easy this process will be. I was so impressed that I don't have to spend half a day waiting at the branch but have everything done remotely. I had a call with the consultant on 8th July and after a month of waiting and 3 emails requesting the same information"