FNB is NOT FNB anymore!

Here we go again FNB! You keep on dissapointing! Last month I changed my debit order date. This month, FNB decided my credit card should be debited twice. So nice when your money gets taken from you, and just FYI, it does not show immidiately in your credit card account. I HAVE TO PAY MY RENT FNB! I went onto the app and the person assisting me said she can see that there were 2 dates that I was debited, but I have to call in at 8:00. I called, and the person assisting me on the phone said she will contact who ever, and they will give feedback within 24hours. I don't have 24 hours!!!!! This is so rediculous. Your service is up to **** FNB. You made the mistake! Fix it immediately! Is there any communication there? Do supervisors actually supervise those on training? I wonder!!!!!! Please don't call me back with a trainee!!!! I need professionals as you are dealing with my money that YOU love to take!!