1 reviews | Active since May 2018
FNB is not fair!
Hi. My FNB account has been frozen due to a person that I sold shoes to, that person paid for the shoes and I delivered the shoes to them.Upon receiving the shoes, the lady indicates that she does not like the shoes and wants her money back. I Told her to return the shoes and I would give her money back. She that she will come to FNB and freeze my account. FNB froze my account, she doesn't want to bring the shoes back but wants her money.
Why would my own bank that I support do this to me? A person comes and fills in a form and then you freeze my account without even consulting me? Or asking me about it ? Just because she is white? You just followed her instructions even when she was wrong!!!
Is this how FNB will treat me ?
Good day Khangwelo Masutha,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB ***** Risk Management who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Khangwelo Masutha,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB ***** Risk Management who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Khangwelo Masutha,
I have liaised with FNB ***** Risk Management and they have advised that the matter had been resolved and that the hold had been releases from your account.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Khangwelo Masutha,
I have liaised with FNB ***** Risk Management and they have advised that the matter had been resolved and that the hold had been releases from your account.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)