FNB is not competent. A further lending which we were told it takes 2 to four weeks is now over 8 weeks!!! Bad communication & incompetency!

I used to think FNB was a reliable bank. We have trusted them for years. My husband and I bought properties and other things with FNB, I don’t think we will ever buy anything with them anymore. About 2 months ago we app**** for Further lending which we were told it will take 2 to 4 weeks. In the process, they were not communicating with us we always had to call to find out how the process was going. They would just say that the application is in process. After some days when we called again we were told that the bank was owing us about R150 & we should send out account details so that they can settle the amount. We did that. When we called again after more than 2 weeks of them still not communicating with us, we were told that we are owing the same amount they said they owed us, which they paid us. That was crazy. Anyway we paid the amount back. More than 4 weeks down the drain, we contacted them again. We were told that we are owing 56 cents. I have never been so annoyed!!!!! The consultant told us that they will still process our application without that 56 cent. I mean like really now? Just a few hours ago we received communication from FNB, they were telling us that our application is paused because of the outstanding 56 cents. What madness is this now? It’s been about 8 weeks or more now, with this roller coaster. I have never been to annoyed.