FNB is not addressing complaints.

My previous complaint about a complaint refers.

I would like to have this escalated. Kindly ensure Roe***a Sarlie is not the person responding as this person has not been handling my complaint appropriately. Surely Roe***a Sarlie must be accountable and report to someone and this someone should care how badly complaints are handled.

Roe***a Sarlie sends an email in response to my complaints, stating it will be sorted out quickly and then repeatedly disappears - not responding to my follow-up emails.