FNB is not about helping!

I have never been so frustrated in my life, first I had to cancel my card due to *****ulant activities and order a new card which was R150, then this morning their app blocked my banking profile (card was cancelled last week already), I coulnd't access my funds or transfer money to use, went to the branch, they charged me another R120 for another card or my online banking can't be activated again, now when I spoke to FNB after trying to get through to a consultant for over 3 hours on the customer support, she tells me it is my own fault and due to me cancelling my card all my services were put on hold, days later? How is that possible and why charge me twice, this is *****ing! And her attitude sucked! I am appalled with the customer service and difficulty to access my own funds.