TP
Tshepo P

1 reviews | Active since Nov 2022

30 Nov 2022, 07:11

FNB is not a good bank to be recommended (wish i could say K*k bank)

I had an account with FNB Business which was closed with R50k in it in 2020. I have been trying to get the funds released from this account since 2020 to date. I have been to my branch in Hartbee****rt countless times. I have been on telephone calls countless times with different consultants and and and.... No one is willing to help me. I have been told to submit a proof of payment that shows where the money came from, I did that. The money was payment from consulting work that I did for JS Legacy. The funniest thing about it all is that yesterday the consultant (Thabo Lebepe) that I spoke to and he had a tone of arrogance told me on the phone that the money will be returned to the person who paid me. I have never had of such. How can one perform a job and you get paid. Then the bank freezes your hard earned money, and then tells you that it will be returned to the sender. The sender never complained about paying me.

FNB I WANT MY MONEY. WHAT YOU ARE DOING IS ****************. YOU CANNOT SIT FROM 2020 WITH SOMEONE S MONEY EARNING INTEREST ON IT, AND IGNORING THE PERSON.

For ease of reference if you do get this message:

Trace ID: FJ4CF5YF Time: 13:14:01 Date: 2019/08/16

0
Replies (1)
TP
Tshepo P's update02 Dec 2022, 08:41
Reviewer Update
Thank you for the reply. I have not yet received any call or email from anyone. The mail said I should expect a call within the next 24hrs. The time came and passed. I am not sure what to say or do anymore. This situation that I find myself in, is unfair. Can somebody please call me so that we can clear this situation.

Hartbee****rt FNB could not assist
FNB Call Centre could not assist
Now the *** has gone quiet.

What is one supposed to do?????????????????????????????????????????????????

My kids are suffering because no one wants to assist. How can one recommend a bank when a bank does not care. FNB TAKE YOUR CLIENTS SERIOUSLY


30 Nov 2022, 08:58


Good Day Mr Tshepo T Phiri

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***.

For further request, you can email us on the below email address:
Email address: ***
Regards,

Hello Peter Complaints Team