FNB IS NOT A BANK THAT ASSISTS CUSTOMERS

Unhappy customer 02 Jun 2020, 15:56 FNB Non Service In April 2020 I was retrenched and informed FNB about it and requested that my credit card and Loan be covered by me Insurance. This was done for 1 month an now i am being told i will be blacklisted as i did not have insurance that is a complete lying story. Can someone senior please look into this and give be descent feedback as i am being send from person to person and no one can assist me.

Regards

Report review

Business reply FNB (First National Bank)'s reply: 02 Jun 2020, 16:50

Good day Elizabeth Visagie,,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***.

Regards, Hello Peter Complaints Team

***

Private Reply Elizabeth V: 02 Oct 2020, 16:50

WELL I DONT KNOW WHAT TO SAY OTHER THAN WORST BANK TO DEAL WITH. CALL AFTER CALL EMAIL AFTER EMAIL A NUMBER OF VISITS TO MY BRANCH AND TO DATE NO ONE CAN RESOLVE MY PROBLEM SEEMS LIKE NO ONE WANTS TO WORK OR KNOWS WHAT THERE WORK IS 02/10/2020