GN
Grant N

1 reviews | Active since Nov 2017

30 Nov 2018, 13:50

FNB is not a bank it is a circus made up of clowns

So. I get told that a assessment is done at fulfilment regarding my limit increase and that I must wait never mind the fact that I have been waiting since 19 November. All fnb tells me is to wait and there is nothing they can do escalation after escalation after numerous escalations guess what nothing has changed. So well done FNB I am submitting a application too tbe OBSSA and also to CPA. You guys have messed me around enough now. Your bank is terrible your call centre agents have no manners. I am doing all the follow ups which is fnbs job not mine. You guys want to play hard ball so can I. Please take this as a warning.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2018, 14:54
Official
Good Day  Mr Nelson, 

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Tel number: ***