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Pawan M

1 reviews | Active since Jan 2019

16 Feb 2019, 12:20

FNB is not a Bank

I have been trying to activate my online secure settings for a business card for the past three weeks and FNB cannot seem to help in any way but wasting my businesses time and money . Call centers do nothing beside drop your call; put you through to the wrong department or tell you that they are giving you a specific departments number, when in actual fact they are giving you the number for general inquiries. FNB has done nothing but making me go into branches; go to the ATM twice; open a new profile only to tell me that I could have done this from my business laptop along with my phone.

I still have had no assistance with this matter and keep calling in just to have them waste my money and then drop the call.

FNB, if you cannot help your personal or business clients with banking issues then you are not a bank. . . Just a waste of time.

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Replies (3)
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Pawan M's update16 Feb 2019, 12:35
Reviewer Update
FNB has now sent me a message directing me to their General enquiries number again. Still no assistance
FNB (First National Bank)
FNB (First National Bank)'s reply16 Feb 2019, 12:55
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

*** (option one)

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Pawan M's update20 Feb 2019, 11:42
Reviewer Update
FNB Hello Peter Complaints Team I still have not received any sort of feedback regarding this matter. This is the type of service from FNB that I am referring to and have been experiencing for the past 4 weeks - quick to pass the issue on to another department but never actually willing to follow through and check if ANYTHING has actually been done. Based on my experience, as individuals and a bank, this establishment along with its employees are totally IRRESPONSIBLE and INCAPABLE. NOT A BANK