1 reviews | Active since Jan 2019
FNB is not a Bank
I have been trying to activate my online secure settings for a business card for the past three weeks and FNB cannot seem to help in any way but wasting my businesses time and money . Call centers do nothing beside drop your call; put you through to the wrong department or tell you that they are giving you a specific departments number, when in actual fact they are giving you the number for general inquiries. FNB has done nothing but making me go into branches; go to the ATM twice; open a new profile only to tell me that I could have done this from my business laptop along with my phone.
I still have had no assistance with this matter and keep calling in just to have them waste my money and then drop the call.
FNB, if you cannot help your personal or business clients with banking issues then you are not a bank. . . Just a waste of time.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
