FNB is no help in hard times

On the 8th of August I woke up to discover my card (which I was in possession of) had been cloned and money taken from my account. I was told to destroy card and fill in forms that were sent. I followed instructions. No one got back to me. I contacted FNB on a few occasions via email. After a few months of no results I called and was told that I shouldve been in contact with the investigator Andre Pool who was assigned the case. No one ever told me this and had no idea who he was until that day. After numerous e-mails being ignored it is nearly 4months later and absolutely no communication. Unfortunately I cant sit on phone all day trying to sort out so I would think e-mails would suffice. FNB has provided no help and has been completely disappointing.