CA
Cameron A

1 reviews | Active since Mar 2009

02 Aug 2015, 19:25

FNB is no good for overseas travel

First of all the forex is *******. They put up multiple sign saying \Forex"";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;652788;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/08/02 19:04;15/08/02 17:27;Bad service;I***-2;Technical dept;***;My son has a Sony Experia Z3 compact. The phone is supposed to be waterproof. I have sent it in twice to Vodacom repairs. Both times they sent the phone back. Their reply to me....sorry mam, the phone has water damage. They have no answer for me when I tell them that the phone is supposed to be waterproof. They just pull up their shoulders.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;229684;703034;29;5;0;0;0;0;5;NULL;NULL;NULL;15/08/02 18:20;15/08/02 17:29;Excellent service;;Mpho Diseko;;I would like to compliment Mpho Diseko at Estee Lauder Eastgate. She has excellent people skills and has an excellent disposition. She is an excellent adverti*****t for the organisation.<br> <br> Once again Thanks for the excellent service.<br> <br> Kogie Carls;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879224;886913;4;2;0;0;0;0;2;NULL;NULL;NULL;15/08/02 19:18;15/08/02 17:43;The company does not want to refund me;policy no:2067/I'd no: ***;Pieter Meyer;***;Good afternoon. I have bought a projector from Royal crown investments. On the 30th of November 2014 I have paid off R8995 the cost of the projector. The company then promised to deliver the projector within the 2nd week. On the 12 of December 2014 the company called me and explained that they still waiting for stock and they told me that they will deliver on the 2nd week of January 2015. I since waited for my product to be delivered, after so many follow ups I have made to inquire about my delivery, the director of the company royal crown sent me an email stating that they are still waiting for stock and if I feel to cancel my order I can do so by sending email to [Email Removed] stating that I want to cancel and then I the company will assist me with refund of my money and the Mananger promised to refund me within 90 days as stated in their refund policy. The Mananger called me and told me that he is going to refund me on the 30th of June 2015. Since then I never received any refund from the company and the Mananger is not even responding to my calls and smses. Please help.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879855;757527;6;2;0;0;0;0;2;NULL;NULL;NULL;15/07/28 0:00;15/08/02 17:44;Cheated day light ;1978 Jan 03;Christelle (Liquid Capital) Manager ;***;My service claim was not paid for by Liquid Capital after I used their services for few months, I serviced my car on its 120 000km. I was sent from pillar to post and eventually I paid R1500.00 for the mere basic service of which Renult was supposed to have done a major service and Liquid Capital supposed to have paid and they did no. Insted they said that I exceeded my grace km by 350km after driving to and fro Cape Town . Fact is there is no way I could have stopped and service my car between driving from Pretoria to Cape Town with no pre-booking ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;282803;688462;20;2;0;0;0;0;2;NULL;NULL;NULL;15/08/02 19:53;15/08/02 17:55;bad service ;9,01E+11;nhlanhla n zanele;***;nhlanhla was taking orders n zanele packing the food. the was no one to do the drinks. about 3 orders came out waiting n no drinks then i ask nhlanhla we waiting for the drinks her resonds was theres people before me. i could see that it still doesnt mean we was not waiting. zanele was just laughing whilst the customers were complaining as if all this was a joke whilst we was getting irritated waiting for the drinks. when some other girl who works there stepped in nhlanhla pulled an atitude n they started agruing in front of us the customers instead of apologising and fixing the problem . they stood n fought at who was to blame. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;644817;424;14;5;0;0;0;0;5;NULL;NULL;NULL;15/08/02 19:20;15/08/02 18:00;Thank you for finding and stocking my soap;;;;I looked for a very specific soap \Epiwash - Lemon Grass\"". They did not have the soap in stock. I left my contact details with the lady at the perfume counter. I expected no response.<br> Less than 5 days later I received 2 phone calls from the store notifying me that the soap is in stock. I was not able to answer my phone in either instance.<br> I collected the 10 bars of soap tonight. The shelf was fully stocked.<br> Thank you for the great service. """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Aug 2015, 08:41
Official
Hello flodge,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier who will provide you with feedback.

The reference number is 734376.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)