FNB is Money hungry and offer no service

I opened an FNBy account last week. Uploaded the documents to the FNB app since the app asked. After uploading the documents I get a message on the FNB app to create a card. I created the card and before creating I made sure it stated the card is FREE. From day one I had issues. I then transferred money to that account but to date no money reflects and no money bounced back to the original bank.

I contacted the bank and was informed no customer agreement was signed and sent to them. The sales agent never sent me a customer agreement to fill out. I had to call the next day and only then it was sent to me.

After sending the customer agreement form I went on the app and it stated the account was active and transacting. To my surprise still no money was in the account and there is a R160 charge on the account for a card replacement fee which was supposed to be free and the FNB sent a message saying to create a card. I contacted the bank account and was informed that the account is blocked.

This is very terrible service from FNB. I am considering closing this and wouldn’t recommend this bank to anyone if this is the way FNB treats their clients