FNB is ****ming their customers by hiding on their call center system.

What is it that one needs to do when seeking assistance from the FNB Bank? When are they going to start treating their customers fairly and with due diligence, mostly with respect. Every time when I need assistance they are always transferring me from one consultant to another even with simple queries, it’s like everyone running away from their responsibilities and at the end we as customers must suffer. Their call center is a mess and the worst no one is able to assist us with anything. When you go to the branch the consultants there are trying their best to assist us but because everything else is supposed to be done via their call center they’re also straggling to assist the clients. On the 19th I mistakenly transferred R2000 instead of R200 into my Revolving account and immediately tried to reverse the money but I didn’t have access to do it on my App. I started calling fnb call center they sent me from one consultant to another and I couldn’t get help. After 3 hours of holding the line one of the consultants transferred me to the MANAGEMENT COLLECTIONS and promised me that they will be able to assist me with the reversal. I then spoken to a guy called Marcel Ferguson who said I have to send him a signed letter with all the details of what has happened, proof of payment, proof of account that I want them to reverse the money into and go to the branch to do the fingerprints verification. I did all that and went to Sunward FNB branch where I was assisted by a guy named Andrew Senda, he emailed everything to Marcel Ferguson and called him to check if he received all the documents and Marcel confirmed receipt of the email. On Wednesday the 20th March 2024 I went back to the branch since the money wasn’t been reversed. When Andrew called their department Marcel didn’t want to speak to us anymore and said this account it’s not theirs and he also transferred our email to *** and *** and copied Prudence Selokela at ***. Now no one wants to assist us because apparently fnb has converted my Revolving Facility account into a Cheque Account overdraft without my knowledge. Now both departments don’t want to assist me with the reversal. I’m stressed I don’t know what to do anymore. First they didn’t want to close my private cheque account because i wasn't using it since I'm now unemployed and now this? FNB it’s no longer the same anymore. They are just specializing in frustrating clients even with simple queries. I think they they’ve moved all the relevant departments into a call center system because it’s their way of ****ming and frastrating the clients. I think it's about time they move back all the relevant departments to the branches. Their call center system is not working at all.