FNB IS MESSING UP MY CREDIT AND WASTING MY TIME

After consistent bad service on the private wealth, I decided to downgrade to Premier. 3 weeks after the downgrade I increased the limit on my credit card through the pre-approved offers. After receiving a debi-check mandate and signing a credit agreement, the funds were not available. 24 hours later I called in and was told that the incorrect credit card's limit had been increased (the private wealth one) and they would transfer the funds to the correct credit card and close the private wealth card. I was called again the next day and advised that the private wealth card had been closed. When i went on my app, the funds had not been transferred, the card had just been closed. upon further investigation, the app said i was declined when i app**** for a private wealth credit card. I am furious. because the bank made an error, now my credit score is updated with a decline which is untrue and even though FNB messed up, i wont be able to get these funds with another bank now cos theyve messed up my credit line! I keep my credit profile pristine so that if and when I need funds I can get them... and now im stuck because FNB has made this grave error.

Ontop of all of this, everytime I upgrade or downgrade my account, my husband starts getting my notifications. Why does FNB continue to disappoint me honestly. I have a case number. and at this point Im angling to leave the bank with all my business accounts as well because this is disgusting.