Fnb is making my life miserable

Hello Peter

I have a smart loan with fnb plus credit card and I am banking with fnb for +_10 yrs now . Due to covid 19 I am currently not working so I went to the fnb branch in Pinetown to apply for the covid relief of which they told me that I need to do the application online /app online so the ladies assisted me in completing the application on the 24 April 2020 andi was advice by the ladies that assisted me that it takes 5 working days to be approved

After few weeks of waiting I then decided to go and check why there's no response so in mayi went to Smith street branch to check why the delay to my surprise the lady checked on the app and said it doesn't look like I app**** so she re did the application and said I will get an sms but still nothing came thru

On friday 10 Julyi decides to go again to the branch because I noticed that my bank balance is increasing every day to a minus(negative balance) meaning I am now owing thebank on my cheque account

On the 10 Julyi went toNew Germany branch andi was told to wait.....waited more than an hour when they were trying to sort this issue out but still the failled to help me the lady that was assisting me spoke to the supervisor and the branch manager after waing soo long the supervisor told me to go home she will send an email to the relevant people of which she did send it and copied me on the email but till today no response

They now phoning me everyday saying that I need to pay Im owing the bank blah blah blah but they not sorting my query out

I even sent proof (letter from my hr)to prove that im not working

The insurance needs to sort this out

Regards Sitheni