FNB is losing clients for the way the deal with Covid-19

I am moving over to ABSA as soon as I can!! I have a homeloan at FNB and ABSA for which I want to arrange payment holidays for. ABSA sorted me out in ONE sms ...DONE. FNB doesn't answer emails, the 5 different agents I spoke to ALL GAVE ME DIFFERENT INSTRUCTIONS, and still, 2 weeks later I have not managed to arrange a payment holiday. FNB, you are losing clients. Wake up!!! And your app is not working!!!