FNB Is Literally Holding My Money Hostage

For 5 months now I have been struggling to get my funds in my Easy Zero account! I spoken to multiple agents, they keep telling me my account is block and on hold (NO EXPLANATION AS TO WHY) and to go to the branch to unblock it, but when I do NOTHING GETS RESOLVED! Ive already spent over R250 in transport fees to resolve this, but NOTHING! I WANT MY MONEY.