FNB is last in customer service

FNB's ***** Department provides the most appalling customer service I have ever experienced. After reporting a ***** case in February, I was told by a call center operator that investigator Kabelo Shai was handling my case and would get5 back to me that day. To date I have received absolutely no communication from him, despite numerous attempts by myself to contact him. Every time I try to contact him I am aggressively fobbed off by call center agents, who repeatedly assure me he would call me back that day. Being that this is to do with *****, time is a crucial factor and this is now beginning to affect various aspects of my life. FNB's complete disregard for their customer's wall being and reluctance to assist is a stark contrast to their swift enthusiasm when it comes to charging bank fees. This whole unnecessarily prolonged experience has left me wanting to bank elsewhere. I am absolutely disgusted that such a large financial l institution can be so unprofessional and I am going to report their conduct to the Ombudsman.