FNB is known for chopping and changing collectors

Dear FNB Dispute Resolution Team,

I am writing to escalate an ongoing issue with the handling of my FNB credit card account (Account number: ***).

I have repeatedly been assigned to different debt collectors, which has led to confusion and the need to explain my situation multiple times. Despite my attempts to resolve this matter directly, the repeated handovers are causing unnecessary delays and frustration.

I request that the matter be handled by a dedicated point of contact moving forward to prevent further complications and ensure that my account is managed consistently.

Please investigate this matter and advise me on how it will be handled from now on.

Kind regards,