FNB is KILLING my business

I am not sure why I still find myself in this 16year long ABUSIVE relationship with FNB. You guys are ridiculous and the new system that is suppose to help, is really not helping your case. Instead we the clients find ourselves doing the run around between your different departments who all seem not to be able to assist with anything related to your system. I am angry because since yesterday I spent 3hours on the phone with you guys but still no assistance, mind you that is my airtime. Your secured chats, still nothing and now I am writing this after physically going to your bank and still nothing. Are guys honestly trying to kill my business, as if it is not struggling enough with the Corona Virus. I AM HURT BY YOU FNB!!!!!