1 reviews | Active since Mar 2018
fnb is just ridiculous
Good day
I am very unhappy with the service am getting from fnb.
I logged a complaint and I check it now they say it is resolved and they spoke to me which is no one has called me to talk about the matter.
I would like to know who contacted me, date and time.
Complainant Details: Full Name: PHUMZILE DLAMINI Account Number: ********** 3467 ID Number: ********** 450086 Mobile Phone: ********** 430 Home Phone: Business Phone: Account Type: Cheque Account Description: FNB TAKING LONG TO UPDATE MT CREDIT REPORTSON XDS,COMPUSCAN AND TRANS UNION What does Complainant want from the Bank: THEY MUST SEND A REQUEST TO ALL BUREAS TO UPDATE FOR MY PERSONAL LOAN AND TEMP LOAN FOR r4500
Response
Good day,
Kindly refer to the below communication and the complaint has been resolved.
Customer contacted and advised that her details were added to spreadsheet for removal from bureau, which will take up to 10 days. Customer happy with feedback received.
Regards
Good day Phumzile Dlamini,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Phumzile Dlamini,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)