FNB IS JUST A NONSENSE BANK!!!!!

It's over 20min I've been on hold trying to get hold of Finance Department, even dropped my phone to try again. My initial query was that I can't see or access my money which clients pay via a speedpoint machine. The last lady I spoke to managed to help realize that all this time I've called, the machine I was using was the wrong one. All this time I've spoken to that long list of people I mentioned, none of them picked that up. They even went through the process of fixing the speedpoint on call with me and told me all is good. I still couldn't see funds on the portal, I still couldn't access my money. MEANWHILE FNB IS STILL DEDUCTING MONTHLY CHARGES ON MY BUSINESS ACCOUNT which I never get to use because there's nothing on the account. I was only told last week that the speedpoint has been discontinued, that the new one that's currently used doesn't print out slips (for you & clients), BUT I CALLED ASKING FOR SLIP PAPER FOR THE SPEEDPOINT AND IT WAS DELIVERED TO ME IN BULK (A BOX OF 100 PACKS). I then get to be told that the whole of last year I was using this machine, I was billed over R400 which was for this "wrong" machine but in actual fact I was supposed to be billed way less than that. Meaning FNB kept quiet about the new lesser rate speedpoint and continued billing me in 2019 the amount they weren't supposed to. MY QUESTION IS, WILL FNB REFUND/ REIMBURSE ME ALL THESE MONIES????????

Upon receiving the new speedpoint card machine, we tested if the money appears on my portal, which it did appear, except on my bank account. So meaning, since 3 November 2020, I can't access money paid on the wrong and the correct speedpoint machine. I was asked again to send proof, again for the 5th time I sent all the slips that came put of the "wrong" speedpoint machine, even received an autoreply from FNB.

I got an email from Bontle Wessie who told me they have not received my slips, and I responded to her as she requested me to, received an auto reply but still I kept being told they didn't receive them.

I called today, only today I'm told I was supposed to send the slips to Finance (***) and not to the email I was asked by Bontle to reply to, which is ***.

Today I'm told it'll take 7-10 working days to resolve my issue. I have not been able to pay rent, services and my employees. But in all of this, FNB employees are working from home and getting paid AND they continue to deduct account costs.