FNB IS JUNK STATUS TO ME

Banking with FNB has becoming a total pain. They claim and advertise to be the best but it seems they actually mean best at providing the worst service. I called to open a business account, first they need business documents, then it was ID, then it was sign the documents and send it back. First they send me the application with someone else ID number appearing on my Business Account, not sure if this is “internal *****”, but they suggested that I just scratch it out and put my ID Number next to it. After that was done, they now want proof of my address which is on the Certificate of Registration Documents sent to the so called experienced employees of FNB. It takes that over a week to process a application for a business account and still have no brains how to process the application. When they refer to Junk Status, this is evidence of it. FNB I sent you all the documents and your Highly Trained Experienced Staff received it, sort of the damn application or must I just use another Bank and your service seems to be like. Don't claim to be the leading bank when you cannot even service existing customers.