ALS
Andre-Juan Le Sueur
1 reviews | Active since Feb 2023
20 Jun 2024, 10:44
FNB- IS IT A ****?
I was contacted on the 18th to upgrade my aspire account to a premier account by a Nandi Khumalo, after going through the whole verification process i was told the upgrade was successful and received a message on the app saying that my account permissions had been changed. Today, 2 days later, my account still has not been upgraded, Ive tried to ask on the app what is going on but im CONSTANTLY disconnected from the person on the other side, and after talking to someone who the app named Zandile, who when i asked who they are because they suddenly just popped into the chat, they told me their name is Omar-Abdul? They told me my application was unsuccessful. All of this after I asked them to just get someone in the relevant department to phone me. PLEASE CALL ME AND SORT OUT YOUR ALL, ITS GLITCHY AND DOESNT PROVIDE ANY CONFIDENCE IN YOUR SYSTEMS AS A WHOLE
Helpful (0)
Replies (3)0
Replies (3)ALS
Andre-Juan Le Sueur's updateReviewer Update
20 Jun 2024, 16:15ABSOLUTELY USELESS SERVICE ALL AROUND. I just received a message on the app to let me know that Im engaging with an FAIS agent and shortly after that another message to say my consent preferences have been changed when i was in no way at all on the app or engaging with FNB. when i check the activity log on my profile it shows the same person, Nandi Khumalo, engaging in activity on my profile which i explicitly did NOT give permission for. When i call the ***** department they tell me that cannot see any of the notifications ive just recieved and that the last activity they can see on their side is this complaint. When i ask for an email address to send screenshots to they tell me all i can do is block literally every single one of my accounts/profiles and reset everything at a branch? this is unacceptable. PLEASE CAN SOMEONE JUST DO THEIR JOB AND BE HELPFUL FOR A CHANGE
ALS
Andre-Juan Le Sueur's update20 Jun 2024, 16:15
Reviewer Update
ABSOLUTELY USELESS SERVICE ALL AROUND. I just received a message on the app to let me know that Im engaging with an FAIS agent and shortly after that another message to say my consent preferences have been changed when i was in no way at all on the app or engaging with FNB. when i check the activity log on my profile it shows the same person, Nandi Khumalo, engaging in activity on my profile which i explicitly did NOT give permission for. When i call the ***** department they tell me that cannot see any of the notifications ive just recieved and that the last activity they can see on their side is this complaint. When i ask for an email address to send screenshots to they tell me all i can do is block literally every single one of my accounts/profiles and reset everything at a branch? this is unacceptable. PLEASE CAN SOMEONE JUST DO THEIR JOB AND BE HELPFUL FOR A CHANGE
ALS
Andre-Juan Le Sueur's updateReviewer Update
20 Jun 2024, 18:07Hi there. Please can you send me the recording between me and Nandi Khumalo, the person employed at FNB who keeps accessing my profile and changing my consent preferences without my permission (which I can see her doing on the activity log on my app) so that I can do my investigation into the matter since your ***** department seems unwilling to do it’s job (they say they can’t see the activity log I see on my app and can’t see the notifications I’ve received on my app so honestly what good are they?) she called me at around 5pm on the 18th. Please may you also look into why your app disconnected me from the aspire customer agent I was chatting to 4 times today and why someone named Zinile on the app (I’ve sent the screenshots to you) who calls themselves Omar interrupted my conversation with an actual aspire agent to talk to me about my interaction with Nandi Khumalo. Do these people even work for FNB or has your server been hacked and your ***** department is just too useless to investigate it?
ALS
Andre-Juan Le Sueur's update20 Jun 2024, 18:07
Reviewer Update
Hi there. Please can you send me the recording between me and Nandi Khumalo, the person employed at FNB who keeps accessing my profile and changing my consent preferences without my permission (which I can see her doing on the activity log on my app) so that I can do my investigation into the matter since your ***** department seems unwilling to do it’s job (they say they can’t see the activity log I see on my app and can’t see the notifications I’ve received on my app so honestly what good are they?) she called me at around 5pm on the 18th. Please may you also look into why your app disconnected me from the aspire customer agent I was chatting to 4 times today and why someone named Zinile on the app (I’ve sent the screenshots to you) who calls themselves Omar interrupted my conversation with an actual aspire agent to talk to me about my interaction with Nandi Khumalo. Do these people even work for FNB or has your server been hacked and your ***** department is just too useless to investigate it?
ALS
Andre-Juan Le Sueur's updateReviewer Update
21 Jun 2024, 12:51Hi there. Please confirm, should I change banks over the weekend? I have very little faith in the security of FNB anymore and since I haven’t heard back yet I’m guessing it’s time to change banks?
ALS
Andre-Juan Le Sueur's update21 Jun 2024, 12:51
Reviewer Update
Hi there. Please confirm, should I change banks over the weekend? I have very little faith in the security of FNB anymore and since I haven’t heard back yet I’m guessing it’s time to change banks?