Fnb is *****ing from their clients, they say "how can we help you" instead of how can we ***** from you

Fnb is *****ing from their clients, they say "how can we help you" instead of how can we ***** from you. I was Charged too much any no one cares to assist with my money. I need my money that was taken out from my account on the 1st and 4th of March, fees are being charged without any valid reasons.