FNB IS INEPT OR JUST DOESN'T GIVE A ....

On 8 August 2020, I noticed Amazon took R2031.86 from my Debit account. I reported it to the ***** section of FNB. The next day I received a Cheque and Debit Card Dispute form to be completed but no case number. On Wednesday I received my new card. I e-mailed and faxed the completed form On 9 August 2020. I have made a call every day since but they do not know about the case, transfer you to someone thy that knows even less, or the debit card dispute section do not take my call but refers me to my app. But he card in question has been removed from my app so I cannot enquire via that route either.