FNB is inefficient and uncaring

If it were possible I would give FNB a minus rating.

I have been trying to close this account for nearly a year.

Every month I am charged fees and every time that I pay this I am then told that I need to give them 2 to 3 working days in which to recognise the payment and then I can close the account.

I paid this account off again and on the 23 June 2020 I was told that I would be called within 48 hours to close the account. I work all day and am seldom available and so received an email asking when I would be available. I answered that I would be available the next day after 12. NO CALL.

At every conversation I have stated that I do not have the app on my phone, nor a card for the account as it has not been used in years.

When calling TODAY - after many previous calls - I am told that, in order to close this account, I need to go into a branch for fingerprint verification. NO ONE HAS MENTIONED THIS BEFORE!! Do call centre people not know this or do they simply not care?

In the meantime I am throwing money away every month.

FNB you are uncaring and unresponsive. I will NEVER recommend your bank