FNB is indeniel

I called twice, trying to reverse my money, they put me through the identification system, i put my 6 last numbers from my side i can hear their dialing tone when i press but it was not sending the massage them, then i used a different fone coz maybe it could be my my problem, n still i was experiencing the same problem. I have used their system identification before and i never had problems why now, even Martin the second consultant who helped agreed that it does happen at times. why the problem is not attend too,this is an inconvenience to clients i switched from CApitec to this.....i cant believe....this so not on. Please someone attend to it coz its really frustrating.