RC
Ramona C

1 reviews | Active since May 2015

18 May 2015, 09:18

FNB is inconsiderate

I opened a new bank account with FNB. I work on a monthly budget and FNB has gone and debited the last money I had to take me through this week until the 25th of the next month. When I opened the new account they failed to ask me which date I would like my bank charges to go off. I find this really inconsiderate of FNB and cannot understand why they would take bank charges on the 16th of the month and not the date that I get my salary which is the 25th. I am disgusted, that was my money for bread, my daughters Friday tuck shop money. I need that money.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 May 2015, 12:23
Official
Hello Ramzii,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 685165 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)